technical / software support

Polkadotfrog are currently working with a leading provider of software tools for engineering, science, research software based in Cambridge. Our clients mathmatical software is a powerful math engine with an interface that makes it extremely easy to analyze, explore, visualize, and solve mathematical problems. We are seeking a fluent French and English speaking, customer-service oriented, highly organized, and motivated individual to join the Technical Support Team where you will gain full career development and clear progression.

As a key member of the team, you will be the primary interface between the company and our external customers, answering a wide range of technical and mathematical questions relating to all of our clients products. If you are passionate about Technical Support and Software products, and interested in your launching as a Technical Support Analyst, we would love to hear from you!

As a Technical Support Analyst, you will establish a thorough understanding of our clients products (e.g. development, functionality, modelling, programming, and troubleshooting), help develop and maintain our knowledge centre, and work closely with all key areas to provide superior service to our customers. Your initiative and ability to be an independent worker who takes ownership for customer technical issues with timely responses is critical to the success of the Technical Support Team

Required Skills and Qualifications:

  • Fluent in French and English (written and spoken)
  • Minimum bachelor’s degree in Mathematics, Science, or Engineering.
  • Strong mathematical ability, and preferably engineering and/or science experience as well• Excellent analytical,
  • problem-solving, and research skills.
  • Deftness in written and oral communication.
  • Good organizational and record-keeping skills.
  • Customer-service experience and ability to work in a team.
  • General computer knowledge, and familiarity with Windows, Macintosh, and Linux operating systems.

Other Desirable Skills and Qualifications:

  • Knowledge of Mathematical Software Engines is considered an asset.
  • Maturity with programming, and exposure to languages like Maple, Modelica, C++, CSS, HTML, Java, or JavaScript.
  • Teaching or tutoring experience would also be considered an asset.