import customer services coordinator

We are recruiting for our client a well-respected industry leader within the shipping industry. They are looking for an Import Customer Service Person to join them on a 1 year contract basis.

 

The Position:

Acting as the focal point for all customer service enquiries

Building relationships & retaining customer preference

Delivering an excellent service through the management of the customer’s cargo

Understanding the specific requirements at the customer level

Identifying customer booking pattern and pro-actively engage with customers

Managing exceptions during the shipment execution phase; notify customers of any additional costs their cargo may have incurred

Facilitate customer initiated changes internally as is possible

Managing changes to minimise disruption to our customers’ business

Managing customer complaints, provide appropriate solutions or alternatives and follow up to ensure successful resolution

Implementing strategic directions

 

Why should you apply?

A fantastic opportunity with excellent benefits. A varied and challenging role.

 

What we’re looking for:

A good problem solver and able to work under pressure

Excellent attention to detail

Great telephone manner

Knowledge of Excel and Iris 4 are desirable