We are recruiting for our client a well-respected industry leader within the shipping industry. They are looking for an Import Customer Service Person to join them on a 1 year contract basis.
Acting as the focal point for all customer service enquiries
Building relationships & retaining customer preference
Delivering an excellent service through the management of the customer’s cargo
Understanding the specific requirements at the customer level
Identifying customer booking pattern and pro-actively engage with customers
Managing exceptions during the shipment execution phase; notify customers of any additional costs their cargo may have incurred
Facilitate customer initiated changes internally as is possible
Managing changes to minimise disruption to our customers’ business
Managing customer complaints, provide appropriate solutions or alternatives and follow up to ensure successful resolution
Implementing strategic directions
Why should you apply?
A fantastic opportunity with excellent benefits. A varied and challenging role.
What we’re looking for:
A good problem solver and able to work under pressure
Excellent attention to detail
Great telephone manner
Knowledge of Excel and Iris 4 are desirable