customer support analyst

A fantastic opportunity has arisen to work within the Customer Support Team for a global technology company based on the outskirts of Cambridge. You will primarily be focused on second level customer support, reporting to the Customer Support Manager.

The Position:

Duties include but are not limited to:

·         Accept, assess and resolve tier 2 support cases via email and telephone

·         Escalate any tier 2 support cases when necessary

·         Monitor cases/jobs and resolve

·         Maintain and log cases in the CRM database


Why should you apply?

This is a fantastic opportunity to learn something new and work for an expanding global organisation. There is parking on site or alternatively the company is based a walk away from Cambridge North station. Our client offers an excellent benefits package and employee development.

What we’re looking for:

Someone who has:

·         At least 1 years’ experience in a technical or IT Support helpdesk role

·         Excellent IT skills

·         Excellent telephone manner

·         Able to multi-task and remain calm under pressure

·         Customer service knowledge with B2B (Desirable)

·         Knowledge of Salesforce CRM systems (Desirable)