customer services coordinator

We are recruiting for our client a well-respected industry leader within the shipping industry.

This role comes with a travel allowance of £6,000 as there will be weekly travel to their other office with 2 days based in their Ipswich (outskirts) office and 3 in their other office. Accommodation will be provided by the company.


The Position:

Effectively liaise with customers for all inbound movement of goods from worldwide locations to arrive at UK based distribution Centres

To adhere to service requirements and ensure that the details are in line with the agreed Customer SOP

Ensuring that any service changes or updates are included in both a revised SOP

Maintaining excellent levels of service

Ensuring that customers are invoiced in a timely manner for services provided

Ensuring that any questions/queries are responded to effectively and in a timely manner


Why should you apply?

A fantastic opportunity with excellent benefits. A varied and challenging role.


What we’re looking for:

Experience preferably within Logistics Supply Chain & Retail Logistics sectors specifically,

Excellent customer service experience

Leadership qualities

Strong IT skills including MS Outlook, Excel, Word, PowerPoint

Must be comfortable working with detailed data

Keen time & deadline management, as well as monitoring that of Customer Service Coordinator team member tasks to ensure quality service