customer service coordinator

We are pleased to be working with our client based in Chelmsford who are looking to recruit a new key member of their team. As the Customer Service Coordinator you will act as first point of contact for customers and will assist in resolving any problems or concerns with the receiving, storing and shipping of goods.

 

The Position:

First point of contact for all customers

Develop and maintain effective working relationships with key customers to develop more business opportunities

Communicate with customers to obtain information to ensure correct measures are in place and all customer needs are met

Liaise with customers and the Customs Department to ensure all documents are received within the designated time frame

Coordinate with overseas agents/partners to effectively monitor progress of customer orders and update the customer accordingly

Support the Sales team by handling, processing and following up rate quotations

 

Why should you apply?

A fantastic opportunity to grow and develop your skill set within a supportive company

 

What we’re looking for:

The desire to strive for personal improvement  as well as improve processes and business performance

Excellent communication

Highly organised and proactive