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customer service advisor

A fantastic opportunity to join the customer service team of a scientific company. This company is expanding and are looking for someone who has the knowledge and experience to hit the ground running in this position!

The Position: Duties include but are not limited to:

  • Being involved in the full cycle of customer service, including reviews, reports and invoicing alongside the troubleshooting and requests
  • Performing contract reviews
  • Updating database and systems
  • Ad hoc administrative duties

Why should you apply? Our client has a fantastic benefits package, including learning and development opportunities and include a pension scheme, cycle to work scheme, childcare vouchers, healthcare plan as some examples!

What we’re looking for:

  • Experience in a customer service role, particularly over the phone
  • Excellent telephone manner
  • Ability to cope in difficult situations
  • Ability to work to targets and deadlines
  • Excellent IT skills