- Job reference:
- 11278
An exciting opportunity has arisen within a large town centre based employer. Due to the continued success and growth of the company engineering roles have arisen.
The role is to approve and authorise repair estimates for customers' vehicles and previous experience within this field is required.
Duties:
Authorising estimates received from repairers between £250 to £750 using recognised engineering principles and trying to reduce repair costs on behalf of customers
Authorise estimates within one working day
Approving repair invoices for PLG vehicles, commercial vehicles, HGVs, specialist vehicles
Accurately valuing vehicles using recognised industry publications and market research
Understanding of referral procedures and authority level
Achieve a target of 23 desktop inspections per day
Answering calls and logging onto the system
Arranging call backs for customers
Experience required:
Proficient in the use of role specific systems- ProClaim and or ClaimFlo, Audatex
Excellent telephone manner
Basic Microsoft Word / Excel knowledge
Basic knowledge of relevant legislation - FOS or FSA
Negotiating skills
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