- Job reference:
- 11660
Location: Ipswich
Salary: £13,000 basic + OTE up to £20k
A permanent full time role has recently become available within a busy sales team. Our client is looking for someone to provide sales support, by liaising with departments and keeping on-going contact with customers in terms of delivery timescales and dealing with enquiries. You will have strong customer service skills and a logical, methodical approach to your work.
Job Details:
Liaising with customers and internal departments
Receiving & progressing incoming calls where possible
Dealing and escalating incoming emails to the relevant person
Preparation of and following up customer quotations
Obtaining pricing
Managing the sales process and ongoing communication with the customer with regard to expected despatch dates and notifying of any delays or problems with delivery
Assisting with the management of existing accounts
Assisting with the preparation of proposals and renewals
Researching in to potential new customers to target
Clear and concise telephone manner and ability to formulate email correspondence in the same manner
Excellent customer service skills and the ability to solve problems in order to deliver a high standard of service
Experience and skills required:
Previous customer service
Excellent organisation and attention to detail
Confident telephone manner and excellent rapport building skills
A motivated self starter who is capable of working under his/her own initiative
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